Travitap Terms and Conditions

Version: terminos@pub-1
Effective date: October 23, 2026
Last updated: October 23, 2026

1. Who we are #

Travitap is a service of TRAVITAP LLC, a limited liability company organized in Wyoming, United States.

• Address: 1600 Van Lennen Ave Ste 101, Cheyenne, Wyoming 82001, United States
• Email: info@travitap.com

In these terms, "Travitap," "we," "us," and "our" refer to TRAVITAP LLC, and "you" refers to the person using the service.

2. Definitions #

• Website: travitap.com, including its blog.
• App: app.travitap.com.
• Service: the website, the app, Travi, and all the features we offer.
• Travi: Travitap's artificial intelligence agent that talks with you.
• DS-160: the online form the U.S. government requires to apply for a nonimmigrant visa.
• Viability index: the guidance-only estimate Travi calculates from your answers.
• Represented person: the family member or member of your group whose application you prepare.
• Signature authorization: the explicit step in which you authorize Travitap to sign and submit your DS-160 on your behalf (see section 10).

3. Accepting these terms #

These terms govern your use of the service. By checking the acceptance box or using the service, you agree to these terms and to our Privacy Policy.

If you do not agree, do not use the service.

For some features, we will ask for additional consents, such as the sensitive-data consent or the signature authorization. Those consents are in addition to these terms.

4. What Travitap does #

Travitap helps you prepare and submit your U.S. tourist visa (B1/B2) application:

• Conversation with Travi: you answer questions by text or voice, at your own pace, from your phone.
• Viability index and report: based on your answers, Travi estimates how ready your case is and shows you what to strengthen.
• DS-160 preparation: Travi organizes what you tell it into the sections of the form so you can review and approve it.
• Passport reading (optional): Travi can read the data page of your passport from a photo and suggest answers for you to review.
• DS-160 signature and submission: with your signature authorization, Travitap signs the form on your behalf and submits it to the U.S. Department of State.
• Appointment guidance: we explain what comes after the form and how to schedule your appointment in your country.

Some features may not be available yet, or may be available only in certain countries or languages.

5. What Travitap is not #

• We are not the U.S. government and are not affiliated with it or with its embassies or consulates.
• We do not decide on your visa. That decision belongs solely to the consular officer.
• We do not promise any outcome. The viability index and the report are for guidance only: they do not predict or ensure that your visa will be approved.
• We are not lawyers and do not provide legal or immigration consulting services. If your case calls for it, consult a licensed attorney.
• We do not control U.S. government processing times, appointment availability, or fees.

6. Your account #

• You need an account to use the app. You can sign in with a code we email you or with an account from an external service we offer as a sign-in option.
• You must be 18 or older.
• You are responsible for activity on your account. Do not share your sign-in codes and, if you think someone accessed your account without permission, email us right away at info@travitap.com.
• Your account information must be true and up to date.

7. How Travi works and its limits #

• Travi is an artificial intelligence system. It can make mistakes, misunderstand an answer, or suggest incorrect information.
• Travi does not make up information: it fills out the form with what you tell it. If you do not know an answer, Travi will tell you instead of guessing.
• You review and confirm every piece of information. Automatic passport reading can also make mistakes, so check it before you confirm it.
• What Travi explains is general information to guide you. It does not replace U.S. government instructions or advice from an attorney.
• We use conversations to improve Travitap, as described in the Privacy Policy.

8. Your responsibilities #

When you use the service, you agree to:

• provide true, complete, and up-to-date information;
• carefully review your entire DS-160 before approving it;
• use the service only for your own application or for applications of people you legitimately represent;
• comply with the laws that apply to you.

Important: the DS-160 is submitted to the U.S. government. Giving false or misleading information on that form can have serious consequences, such as a visa denial or penalties under U.S. law. You are solely responsible for the accuracy of the information in your DS-160, even when Travitap signs and submits it on your behalf.

9. Applications for other people #

You may prepare an application for a family member or for people in your group. By doing so, you confirm that:

• for a minor, you are their parent or legal guardian, or you have that person's permission;
• for another adult, that person authorized you to give us their data and to give the consents in these terms on their behalf, including the signature authorization, and you told them about our Privacy Policy;
• the information you provide about that person is true.

10. DS-160 review, approval, signature, and submission #

10.1 Review and approval #

• Before anything is signed, you review the full draft of your DS-160, section by section, and approve it.
• If you change anything after approving it, you must review and approve it again.

10.2 Signature authorization #

At the end of the review, the app shows you an explicit authorization step with unchecked boxes. By checking them and confirming:

1. You confirm that you are aware of the policy of the U.S. Department of State and of the Embassy or Consulate on signing the DS-160, including the policy that applies when someone else helps prepare or submit the form.
2. You authorize Travitap to electronically sign the DS-160 on your behalf and to submit it to the U.S. Department of State.
3. You confirm that you reviewed the full draft of the form, approved all of the information, and are solely responsible for its accuracy.

If you do not give the signature authorization, Travitap will not sign or submit your form.

10.3 Signature and submission #

• Travitap signs and submits exactly the version you approved. We keep a record of your authorization, with its date and time, and of the approved version.
• If the U.S. government site is unavailable or does not allow the submission to be completed, we will let you know and tell you how to proceed.
• We are not responsible for failures, changes, or outages of the U.S. government site.

11. Payments, cancellations, and refunds #

11.1 Government fee #

The visa fee is charged by the U.S. government and is paid separately, directly to it. Travitap does not charge it, does not include it in its prices, and cannot refund it. We also do not include other third-party costs, such as translations, photos, or shipping, unless we expressly say so.

11.2 Service price #

• If the Travitap service, or any of its features, has a price, we will show it to you clearly, including taxes and fees, before you pay.
• Before confirming payment, you will be able to review and correct your details. We charge you only if you expressly confirm the payment.
• We will notify you in advance of any price change or additional charge. Those changes do not affect payments you have already confirmed.
• If the app shows a payment or booking button that is not enabled yet, tapping it does not trigger any charge.
• Any promotions or discounts we offer will be published with their conditions.

11.3 Payment details #

You agree to provide accurate, complete, and current payment information. Payments are processed through a specialized payment provider.

11.4 Refunds #

• Right of withdrawal: if the consumer protection law of your country gives you the right to withdraw from a purchase made at a distance, you can exercise it within the period that law sets (for example, 5 business days in Colombia and Mexico, and 7 days in Brazil), subject to the exceptions the law itself provides. To do so, email us at info@travitap.com.
• If Travitap fails to provide the service you paid for for a reason attributable to us, we will refund what you paid for that part of the service.
• Once Travitap has signed and submitted your DS-160 with your authorization, the corresponding service is considered delivered. Unless the law of your country provides otherwise, no refunds are given because of the consular officer's decision, a visa denial, processing times or appointment availability, or errors in information you approved.
• How to request one: email info@travitap.com from the email on your account, with the payment details. We reply within 10 business days. If the refund is approved, we issue it to the same payment method.
• If a payment is recurring, we will tell you before you pay, and you can cancel it at any time; the cancellation applies to future charges.

11.5 Force majeure #

If an event beyond our control prevents us from providing the service, we will let you know and make reasonable efforts to resolve it. If the service cannot be provided, we will refund what you paid for the part you did not receive.

12. Prohibited uses #

You may not:

• provide false information or the data of people who did not authorize you;
• impersonate another person;
• use the service for unlawful or fraudulent purposes, or to mislead any authority;
• try to access other users' accounts or data;
• interfere with the operation or security of the service, or overload it;
• extract data or content from the service by automated means without our permission;
• copy, modify, or try to obtain the service's code, or try to manipulate Travi into doing anything other than its intended function;
• resell the service or use it to provide services to others without our written permission.

13. Intellectual property #

• The Travitap brand, Travi, the website, the app, and their text, designs, images, and software belong to TRAVITAP LLC or to those who have given us permission to use them.
• We grant you a personal, limited, non-exclusive, revocable license to use the service under these terms. We do not transfer any other rights to you.
• Blog content is for information only. You may share links to it, but you may not copy entire articles without our permission.

14. Your information #

• The information and documents you provide remain yours.
• You give us permission to use them to the extent needed to provide and improve the service, as described in our Privacy Policy.
• You can ask for a copy of your information, or for its deletion, under that policy.

15. Third-party services #

We use technology providers, such as hosting, artificial intelligence, email, and payment providers, to deliver the service. You may also use third-party services, such as the external service you sign in with. Those services have their own terms.

16. Availability and changes to the service #

• We work to keep the service available, but it may be interrupted for maintenance, technical failures, or reasons beyond our control.
• We may change, improve, or discontinue features. If a change significantly affects you, we will give you reasonable advance notice.
• We may set reasonable usage limits (for example, messages per day) to protect the service.

17. Suspension and termination #

• You can stop using the service at any time and ask us to delete your account by writing to info@travitap.com.
• We may suspend or close your account if you breach these terms, if there are signs of fraud or unlawful use, or if the law requires it. Where possible, we will notify you and explain why.
• When the service ends, your data is handled under the Privacy Policy.

18. Disclaimer of warranties #

To the extent permitted by law, the service is provided "as is" and "as available." We make no warranties about the approval of your visa, government processing times, or appointment availability, or that the service will work without interruptions or errors.

This does not affect any warranties or rights granted to you by the consumer protection law of your country that cannot be excluded.

19. Limitation of liability #

To the extent permitted by law:

• Travitap is not liable for the consular officer's decision, a visa denial, government processing times or fees, or damages caused by false, incomplete, or unreviewed information that you provided or approved;
• Travitap is not liable for indirect damages, such as lost profits or lost opportunities, including travel expenses;
• Travitap's total liability to you for any claim related to the service will not exceed the amount you paid us for the service in the 12 months before the claim.

Nothing in these terms limits our liability for willful misconduct or gross negligence, or any liability that cannot be limited under the law of your country.

20. Indemnification #

To the extent permitted by law, you agree to compensate Travitap for damages and reasonable costs caused by your material breach of these terms, such as providing other people's data without their permission or using the service to commit fraud.

21. Governing law and dispute resolution #

• These terms are governed by the laws of the State of Wyoming and the federal laws of the United States, without regard to their conflict-of-laws rules.
• If you have a problem, please email us first at info@travitap.com. We will try to resolve it directly within 30 days.
• If we do not resolve it within that period, the dispute will be submitted to the competent courts located in Laramie County, Wyoming, United States. Mandatory arbitration does not apply.
• If you are a consumer, you keep the non-waivable rights granted by the law of your country of residence, including the right to contact the consumer protection or data protection authority in your country.

22. Changes to these terms #

We may update these terms. We will publish the new version with its date. If the change is significant, we will let you know by email or in the app and ask you to accept the new version to keep using the service.

23. General provisions #

• Entire agreement: these terms, the Privacy Policy, and the consents you accept in the app make up the entire agreement between you and Travitap regarding the service.
• Severability: if any part of these terms is invalid, the rest remains in effect.
• No waiver: our failure to enforce a provision at any given time does not mean we waive it.
• Assignment: we may assign these terms to whoever acquires the company or the service, with prior notice. You may not assign them without our permission.
• Electronic communications: you agree to receive notices and documents related to the service electronically, and that your online acceptances and authorizations are valid.
• Language: these terms are available in Spanish, English, and Portuguese. If the versions differ, the Spanish version prevails.

24. Contact #

TRAVITAP LLC
1600 Van Lennen Ave Ste 101, Cheyenne, Wyoming 82001, United States
Email: info@travitap.com